Privacy policy

Information we collect

We may collect contact details, billing details, shipping details, order contents, cart activity, payment status, support messages, return evidence, fraud/risk signals, device/browser information, IP address, approximate location, cookie identifiers, analytics events, and communications with us.

We do not intentionally collect sensitive personal information unless you voluntarily include it in a support message. Do not send unnecessary sensitive information.

How we use information

We use information to operate the store, process checkout, verify supplier stock and freight, fulfill orders, provide tracking, prevent fraud, handle cancellations/returns/refunds, respond to support, improve product pages, maintain security, comply with law, and keep business records.

Payments

Payments are processed by Stripe or another payment provider. We do not store full card numbers on our servers. Payment providers may collect and process payment, fraud, billing, and device information under their own terms and privacy policies.

Supplier fulfillment and service providers

To fulfill orders, we may share necessary order, product, contact, shipping, and support information with suppliers, AliExpress-compatible fulfillment providers, warehouses, carriers, payment processors, analytics providers, hosting providers, fraud-prevention tools, email/support tools, accountants, legal advisors, and other service providers.

Some suppliers and service providers may process information outside your country. Cross-border processing may be necessary for supplier-fulfilled international ecommerce.

Cookies and analytics

We may use cookies, local storage, tags, pixels, and analytics tools such as Google Analytics to understand store traffic, product interest, technical performance, and marketing effectiveness.

Browser settings may let you block or delete cookies. Some store features may not work properly without necessary cookies or local storage.

Advertising and “sale/share” choices

Cool Is Gadgets should confirm before production whether it uses targeted advertising, retargeting pixels, affiliate tracking, or data sharing that triggers opt-out links under laws such as the CCPA/CPRA. If required, we will provide the required “Do Not Sell or Share My Personal Information” or equivalent choice.

Retention

We keep information for as long as reasonably needed for orders, support, returns, fraud prevention, tax/accounting records, legal compliance, dispute handling, security, and business operations. Retention periods vary by record type and legal requirement.

Your privacy rights

Depending on your location, you may have rights to access, correct, delete, port, restrict, object to, or opt out of certain processing of personal information. You may also have rights to appeal a privacy decision or complain to a regulator.

To make a privacy request, contact support with enough information for us to verify and locate your records. We may deny or limit requests where allowed by law, including for fraud prevention, chargebacks, legal claims, tax records, security, or orders we must retain.

Children

The store is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us.

Security

We use reasonable administrative, technical, and organizational safeguards for a small ecommerce operation, but no website, payment system, supplier network, or internet transmission is perfectly secure.

Contact

For privacy questions or requests, contact support@coolisgadgets.com. The support email, legal entity, business address, and privacy contact should be confirmed before production launch.